Delivery Information

Where do we deliver to?

  • United Kingdom Mainland
  • UK Islands, Scotland Highlands, Northern Ireland & Eire
  • European Union countries
 

United Kingdom Mainland

How much does it cost?

A Standard Delivery cost for orders from UK mainland addresses* are:

Order Total Amount Delivery Cost Delivery time

Under £25 Small Item Under 2kg (Royal Mail 48)

£3.00

1-3 working days

Over £25 FREE delivery 1-3 working days


* - your address is within the UK Mainland if not mentioned in the "UK Islands, Scotland Highlands, Northern Ireland & Eire" section below 

 

How long does it take?

Items ordered on any business day (Monday - Friday) excluding Bank Holidays should usually be delivered within 2 - 3 business days (excluding weekend).

Please note under some circumstances we cannot guarantee next day delivery, however every effort is made by ourselves & the couriers to achieve this.

 

UK Islands, Scotland Highlands, Northern Ireland & Eire

All the UK's regions and postcodes mentioned below have specific delivery cost & delivery times which are different to the UK Mainland

How much does it cost & how long does it take?

UK Region / Postcode Delivery time Delivery Cost
up to 31 kg
Northern Ireland 2-3 days £18
Scotland Highlands 2-3 days £18
Eire 2-3 days £19
Isle of Man 2-3 days £19

 

 

European Union

How much does it cost & how long does it take?

Country Delivery time Delivery Cost
up to 31 kg
Austria 3 - 5 days £15
Belgium 3 - 5 days £8
Croatia 3 - 5 days £22
Czech Republic 3 - 5 days £22
Denmark 3 - 5 days £15
Estonia 3 - 5 days £22
Finland 3 - 5 days £15
France 2 - 4 days £8
Germany 2 - 4 days £8
Greece 3 - 5 days £22
Hungary 3 - 5 days £22
Ireland 3 - 5 days £18
Italy 3 - 5 days £15
Latvia 3 - 5 days £22
Luxembourg 3 - 5 days £8
Netherlands 2 - 4 days £8
Poland 3 - 5 days £22
Portugal 3 - 5 days £15
Spain 3 - 5 days £15
Slovakia 3 - 5 days £22
Slovenia 3 - 5 days £22
Sweden 3 - 5 days £15

 
 

How our delivery service works?

At Lavender Tackle we aspire to offer our customers a delivery experience which is quick, efficient and hassle-free. The Lavender Tackle home delivery service is designed to offer you convenience and value.

We offer the delivery services which have its own specific for the United Kingdom regions and overseas.
 

How do we notify you about the order delivery?

  • Once your order is packed and ready to be dispatched on the same day, we will send you the shipment notification email.
  • The dispatch notification email has the delivery tracking code, which you can use on the UK Mail or Royal Mail website to identify the current location and status of your order.
  • From the moment when this notification email has been sent, you should check the number of days listed for your UK region or other country for goods to be delivered to your shipment address.
  • In cases when only part of the items ordered are ready to be dispatched, we will process this to you the same day and the remaining of the items will be delivered as soon as they are available in stock.
  • You pay only once, and we WILL NOT charge you any extra if more than one delivery is required on the same order.
 

How do I check my order status?

Once you have placed a new order, you will receive an e-mail confirmation that the order is placed and being processed. Every time order status is changed you will receive further update by e-mail.

You can also check the status of your order any time on Lavender Tackle website. Log in to your Account on our website or click the "Track Your Order" tab on the menu of the website. Select the order you want to check and click on it in the list available to check further details.

If the payment was successful order will receive status Processing.

If any of the items ordered are currently out of stock, you will receive further e-mail update listing all items that are due to be delivered.

Every time we dispatch your order completely or parts of your order you will receive e-mail notification about delivery, explaining which items were dispatched. You can also see a list of dispatched items on your "Account" page on the Lavender Tackle website under "Shipments" section.

Once all the items of your order were completely dispatched, order will receive status Completed

If payment wasn't successful or you decided to cancel your order before it was dispatched, we will change order status to Cancelled.

 

What courier services do we use?

All orders addressed within the UK & Europe will either be sent via UkMail Courier or Royal Mail Tracked.

Where a parcel cannot be delivered (e.g. no-one at home) you will be notified by our courier with a range of options for re-delivery. The courier will automatically attempt delivery the following working day, but if delivery is still unsuccessful you will be required to collect the parcel from your local Depot. If your parcel is not collected within 5 days it will be returned to Lavender Tackle and treated as a failed delivery. We may then be in contact to discuss an alternative delivery address or a suitable day in which we are able to deliver your parcel. If you then request a refund on the order your credit / debit card may be debited the charges of delivery back to Lavender Tackle.

We will always do our best to ensure delivery is as convenient as possible for our customers so if you have any queries or you need support regarding the delivery of your order please contact our Customer Services Department on 01676530299.

 

How to Track your parcel

Once you have placed an order, you will receive an email confirmation that the order is being processed. When we despatch the goods you will receive another email with your Tracking number. You can then visit the relevant tracking website (UK Mail or Royal Mail) and enter your tracking number into "Track Item" box. You will then be able to view the status of your delivery once your order has been collected by our courier. Please be aware that your tracking number may not be live in the couriers system straight away and it may not be until later on in the evening that you are able to track your parcel. Any orders that have been despatched over the weekend will not be collected by our couriers until Monday evening.

If you've placed an order for multiple items please be aware that any long length or larger items (i.e. rods, bivvies & bedchairs) may be delivered the day after other smaller parcels, but only if 'Standard Courier' is selected as your chosen delivery option.

 

What to do if there is a problem with the delivery

Lavender Tackle relies upon the services of third party couriers, and whilst we endeavour to ‘keep to our word’ there can be occasions when the couriers let us down and do not deliver within the specified delivery time. On the rare occasion that this does happen, we cannot be held responsible for the late delivery of an item. For the avoidance of doubt Lavender Tackle will not refund any delivery charge if the courier has failed to deliver the item(s) on the anticipated delivery date.

If the parcel does not arrive when you expect it or there is a problem with your delivery then please don't hesitate to give us a call on 01676530299. We will then work with the courier to ensure a delivery day is provided.

If you are unlucky enough to receive damaged or faulty goods or you would like to return an item please see our Returns Page for the best ways in which to proceed.

http://www.lavendertackle.co.uk/pages/returns-complaints